Training

So I have finally completed all of my training. Here's what I'm all trained on:

Field:
 -Pusher: point cars into a space
 -Puller: pull cars up to the line
 -Point: send cars down a row and change rows as necessary
 -Chip Point: send over sized outside and handicap inside
 -O Zone: send handicap, over sized, exit, drop off, and motorcycles to the right and everyone else to the left
 -Extended O Zone: send tagged cars to BCML and Chip Cast parking
 -Ramp: send lanes of traffic to different levels
In: Mickey & Friends Parking Structure, Toy Story Parking Lot, Simba Parking Lot, Pumbaa Parking Lot, and any other parking lot we may need to use.

Transportation Concierge:
 @ Toy Story
   -Loader: get people on the bus & help with various questions
   -Unloader: get people off the bus & help with finding cars
 @ Esplanade
   -Grouper: send people to a bus line
   -Stager: send people to a line to go into the bus line
   -End of Line: make sure only people headed to the Toy Story parking lot are getting in line
   -Podium: offer assistance to anyone who needs it
   -Shuttle Area: only let certain buses in and assist everyone else
   -Pick Up/Drop Off: make sure people don't park in this area and keep moving
   -Harbor Entry: make sure only toy story buses come in

Trams:
 @ Green Room Guest Control
   -Front Car: work the ramp as necessary and help guests with strollers, check tram, and clear it to depart
   -Rear Car: help guests with strollers, check tram, and clear it to depart
   -Special Assistance Greeter: make sure those who need the ramp can use it and those who don't need it use other cars
   -Crosswalk: cut foot traffic when vehicles/trams approach, cut vehicle traffic when necessary, operate bollards when necessary
 @ Parkside Guest Control
   -Ramp: work the ramp as necessary
   -Front Car: help guests with strollers, check tram, and clear it to depart
   -Rear Car: help guests with strollers, check tram, and clear it to depart
   -Splitter 1: send guests to the second loading zone
   -Splitter 2: send guests to the third loading zone
 @ Rear Tram
   -Spiel as necessary to guests on tram, check tram when no guest control are present, be the eyes and ears for your driver

Tolls- Pay on Entrance:
 - responsible for taking money, pressing the right buttons in the computer, balancing at the end of your shift, welcoming guests to or back to the resort, etc.
Locations: Mickey and Friends, Toy Story, Pumbaa, Simba, Gardenwalk

Tolls- Pay on Exit:
 -responsible for taking money, pressing the right buttons, calling the valet when needed, balancing at the end of your shift, helping guests with directions, etc.
Locations: Downtown Disney, Valet Booth, Simba

Tons of training, tons of working, all done now and just working like crazy! See ya soon!

I'll start at the beginning

I arrived in Cali on the 21st of August, moved in on the 22nd, went to Traditions on the 24th, "Welcome to Park Operations" on the 25th and started on the job training soon after. Guest Interaction Training was the first day, followed by a few days of on the job training where we learned to push and pull cars, safe havens in case of earthquakes, the "point" position, "o-zone" position, how to park chip cast parking when we're really busy, the "ramp" position, how to talk on the radios, how to work the crosswalk, and a ton of other stuff. I passed both my knowledge assessment and my pa (forgot what it stands for) and was a certified RT&P cast member =).

I had a few shifts at Mickey and Friends Parking Structure which were all fun. I was also sent to Downtown Disney two days for Guest Control where I wrote the time on tickets and gave them to guests. It wasn't as bad as it sounds, I promise... I got to meet a bunch of new cast members from that location and I also had a TON of guest interaction and were able to have fun with a few cars!

The next day I started Transportation Concierge training. We learned how to load buses, unload buses, answer guests question, help fold up strollers, and a few other things... we're pretty much just there to answer questions and make everyone's trip a little easier! I have my second day of TC training tomorrow where I will learn Esplanade. SO EXCITED! And next week I will be trained on the back of the trams =).

Until next time....

XOXO,
Steph

Off to Disneyland!

Hi! My name is Stephanie Hawley and I am from Atlantic Highlands, NJ. Yes…. You heard right, I am from the Jersey Shore but I promise you, in real life, it is nothing like what you see on TV. For the past 4 years, I attended High Point University in North Carolina where I received a B.A. in Human Relations with a minor in Management. In the future I would love to be a wedding and event planner and hope that my experiences with The Disney Company will help me achieve my goals.

 Two years ago I participated in the Disney College Program at Walt Disney World (you can read past entries to hear about those experiences) and worked at Pecos Bill’s Tall Tale Inn & Café in the Magic Kingdom and had the time of my life. I enjoyed every minute of it… the good and the bad, the outrageous and the admirable… guest interactions, making the magic, making new friends, the networking, playing in the parks, and everything else that you think of when you dream of Disney. When I completed the program, I applied to become a Campus Representative at my university and was accepted as the first and only Campus Rep at HPU. I held down the fort pretty well and even had about 10 students participate in the program over the year and a half I was a campus rep, a pretty big feat considering that my school doesn’t offer credits for the program and most people on my tiny campus had never heard about the program before!

I am so excited to begin the next chapter of My Disney Story at Disneyland in California as a Resort Transportation and Parking Disney College Program cast member for the Fall of 2012. I have never been to Disneyland before and can't wait to see where and how it all started. Disneyland is just full of so much company history. I'm hoping to network a ton while I'm out there as well and apply for a few professional internships after this college program is over to continue my employment with The Disney Company. I can't wait to see what my future has in store for me!

Only 19 days left until I am in the air headed to California!